F.A.Q.
Here are some of the most common questions our customers ask. If you don’t see what you’re looking for, feel free to contact us anytime!
Do you ship internationally?
Yes! We ship worldwide so fans everywhere can enjoy K-pop merch and Korean beauty products.
How long does shipping take?
Processing Time : 1–2 business days
International Standard : 3 days -21 days
Shipping times may vary by destination and customs clearance.
Are all your products official?
Yes! All K-pop items are official and authentic, sourced from verified Korean suppliers. Cosmetics are 100% genuine Korean brands.
How can I track my order?
Once your package ships, you’ll receive a tracking number via email. You can track your order online anytime.
What payment methods do you accept?
We accept Visa, MasterCard, PayPal, Apple Pay, and international credit/debit cards.
Do you offer refunds or returns?
Yes, we offer refunds or exchanges for defective or incorrect items. Please contact us within 7 days of receiving your order.
Do you offer bulk discounts or group orders?
Yes! We support group orders and offer discounts for large quantities. Contact us for more info.
Can I cancel or change my order?
Yes, within 12 hours of placing it. Once shipped, cancellations or changes are not possible.
Do you include freebies or fan gifts?
Sometimes! We include random freebies like photocards, stickers, or samples with selected orders or promotions.
Will I have to pay customs duties or taxes?
Some countries may charge import duties. These are not included in the order total and are the buyer’s responsibility.
What happens if my item arrives damaged?
Take a photo and contact us within 7 days. We’ll arrange a replacement or refund as needed.
Can I pre-order upcoming albums or products?
Yes! We regularly offer pre-order items. Release and shipping dates are listed on the product page.
Are the cosmetics safe for sensitive skin?
We offer a range of dermatologist-tested K-beauty products. Please check ingredients or ask us if you have concerns.
Do you restock sold-out items?
Popular items are restocked when possible. You can join a waitlist or newsletter for updates.
Do you have special packaging for gifts?
Yes! We offer gift wrapping options at checkout. Great for birthdays and special occasions.
Can I request specific photocards or album versions?
We’ll try to accommodate requests, but random versions are standard, especially for sealed albums.
Is everything shipped from Korea?
Yes, all orders are shipped directly from South Korea for authenticity and freshness.
Do you sell fanmade or unofficial merch?
Yes. We sell unofficial merchs in separate categories.
How do I contact customer service?
You can reach us via email, Instagram DMs, or the contact form on our website. We reply within 12–24 hours.
Can I combine multiple orders into one shipment?
Yes, if the orders haven't shipped yet. Contact us with your order numbers and we’ll do our best to combine them.